Frequently Asked Questions
Gear up for your next adventure with confidence.
How do I determine the correct size for a bike or ski boots?
We provide detailed sizing charts on every product page. For the best fit, we recommend measuring your height and inseam for bikes, and using a Mondopoint scale for ski boots. If you are between sizes, please contact our experts for a personalized recommendation.
What is your return policy for seasonal sports equipment?
We offer a 30-day return policy on all unused gear in its original packaging. Please note that for safety reasons, mounted skis and custom-built bicycles are subject to a restocking fee and must be inspected before a refund is issued.
Do you offer professional assembly for bicycles purchased online?
Yes. All bikes are inspected and pre-tuned by our certified mechanics before shipping. Some assembly is required upon arrival (typically installing the front wheel, handlebars, and pedals), and we include a tool kit and video guide to assist you.
How long does shipping take for oversized items?
Standard shipping for accessories takes 3-5 business days. Oversized items like bikes and ski sets typically arrive within 7-10 business days via specialized freight carriers to ensure they reach you in perfect condition.
Are the products covered by a manufacturer warranty?
Absolutely. As an authorized dealer for all brands we carry, every product is covered by the full manufacturer's warranty against defects. We are happy to assist you in facilitating any warranty claims should the need arise.
Can I get my skis tuned or my bike serviced at your physical location?
Yes, our Suburban Ski and Bike flagship store offers a full-service workshop for tune-ups, wax applications, brake bleeding, and suspension servicing. You can book an appointment online or drop off your gear during business hours.